Effective apology : mending fences, building bridges, and restoring trust
There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves-maybe more often than we realize. But we don't need more apologies, says John Ka...
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| Format: | EBOOK |
| Language: | ENGLISH |
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Berrett-Koehler Publishers
2009
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| Series: | A BK business book |
| Subjects: |