The crm handbook : a business guide to customer relationship management
Praise for The CRM Handbook "Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about 'CRM'? Then you need to read this book! Jill provides acomprehensive, p...
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| Format: | EBOOK |
| Other Format: | BOOK |
| Language: | ENGLISH |
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Addison-Wesley Professional
2001
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| Series: | Information Technology Ser |
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