Effective apology : mending fences, building bridges, and restoring trust
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...
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| Format: | EBOOK |
| Language: | ENGLISH |
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Berrett-Koehler Pub
2009
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| Series: | A BK business book |
| Subjects: |