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The loyalty effect : the hidde...
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Content Statement
The loyalty effect : the hidden force behind growth, profits, and lasting value
Bibliographic Details
Main Author:
Reichheld, Frederick F.
Format:
BOOK
Language:
ENGLISH
Published:
Harvard Business School Press
1996
Subjects:
Customer relations
Consumer satisfaction
Job satisfaction
Labor productivity
Loyalty
Lexile Measure:
Holdings
Description
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