The customer service survival kit : what to say to defuse even the worst customer situations
"The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains ho...
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| Format: | BOOK |
| Other Format: | EBOOK |
| Language: | ENGLISH |
| Published: |
AMACOM American Management Association
2013
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| Subjects: |