Winning at social customer care : how top brands create engaging experiences on social media
"Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experience. This book teaches you how top brands are "winning" at customer service in social media, and provides the tools to do the...
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| Format: | BOOK |
| Language: | ENGLISH |
| Published: |
CreateSpace Independent Publiching
2017
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